Refund & Payment Policy

• Paid plans (Pro and Elite) renew automatically every week, month, or 3-month term — whichever you chose — until you cancel.
• Prices are shown in US or Canadian dollars. Any taxes that apply to you will be shown at checkout before you pay.
• You can pay by card, Apple Pay, or Google Pay.
• Voice-minute top-ups are one-off payments. Bought minutes are used after your plan's monthly allowance and never expire.
• Waitlist trials are free and need no card, so there is nothing to charge or refund.

You can cancel at any time from Account → Subscription. Cancelling stops future payments, and you keep full access until the end of the period you've already paid for. You can also pause your plan for a month instead — you won't be charged while it's paused, and all your work stays saved.

• Within 7 days of a payment, you can request a refund from Membership → Purchases & refunds. Tell us why — every request is reviewed by a person, and we reply within 2 business days.
• Refunding a plan payment ends that plan immediately and moves your account to the Free plan. Refunding a voice top-up removes those minutes.
• Accidental or duplicate charges are refunded in full once confirmed.
• If a problem on our side meaningfully stopped you using something you paid for, we'll refund the affected period.
• Requests made more than 7 days after a payment are considered only in exceptional circumstances.

Refunds go back to the original payment method and usually arrive within 5–10 business days, depending on your bank.

If a renewal payment fails, Stripe will retry it and we'll let you know. If it still can't be collected, your account moves to the Free plan — nothing you've created is deleted.

Please contact us before disputing a charge with your bank — we can usually sort it out much faster. Email support@studybuddyapp.io with the email address on your account.

StudyBuddy AI · Toronto, Ontario, Canada